MFA: New Phone or Number Change

Article Type: How To

Questions:

I am currently using MFA and...

• I will be changing to a new phone number but will be using the same phone - what do I need to do?
• I will be changing to a new phone (with or without a change to a new phone number) - what do I need to do?
• I am locked out of my account and I did not set up an alternate MFA sign-in option (my phone has been lost, stolen, damaged or I received a new or phone or number and do not have access to my old phone or number).

Answers:

• Make sure to set up an alternate sign-in option before you transition to a new phone or number. Once you set up an alternate sign-in option you will be able to select this alternate sign-in as needed, and help avoid being locked out of your account, while you transition to your new device or a new number.
• Review this article to prepare and know what to expect for your change scenario.
•  If you did not set up an alternate MFA sign-in option and are locked out of your account please contact IT Service Desk for assistance.

Office Campus Phones

Authentication Phone (call-only phones & non-smart cell phones)

Changing to a New Phone Number (with no change in phone device):

• Update your phone number and, if you have not already done so, set up an alternate sign-in option. Refer to Set Up Alternate Sign-in, Add or Make Changes.
• Once you have set up an alternate authentication sign-in, this is how you view and Select Alternate Sign-In Option(s). You will be able to select this alternate sign-in as needed, and help avoid being locked out of your account, while you transition to your new number.

Changing to a new phone device (with or without a new number change):

• First, make sure before you transition to a new phone that you have Set Up Alternate Sign-in option; a number you will have access to while you transition to a new phone or new phone and number and will help to avoid being locked out of your account.
  • Once you have set up an alternate authentication sign-in, this is how you view and Select Alternate Sign-In Option(s).
• If you are changing TO Authentication phone (call-only phones & non-smart cell phones) refer to instructions: MFA Automatic Enrollment: Authentication Phone (call-only phones & non-smart cell phones).
• If you are changing TO a smartphone Android or iPhone, follow the instructions in the next section below.

Android & iPhones - Microsoft Authenticator App

• If you are changing ONLY your phone number but will be using the same phone:

  • Update your phone number and, if you have not already done so, set up an alternate sign-in option; to do both refer to Set Up Alternate Sign-in, Add or Make Changes.

• If you are transitioning to a new phone (with or without a new number change):

PREPARE:

• Make sure before you transition to a new phone that you have Set Up Alternate Sign-in option; a number you will have access to while you transition to a different phone or new phone and number and will help to avoid being locked out of your account.
  • Once you have set up an alternate authentication sign-in, this is how you view and Select Alternate Sign-In Option(s).

ONCE YOU RECEIVE YOUR NEW PHONE:

• The recommended option for smartphones is to use the Microsoft Authenticator app and use approval as your MFA verification method.
• 1)  Install the Microsoft Authenticator app on your new phone.
• 2)  On your computer browse to: https://aka.ms/mfasetup and sign-in:
  • Students: StarID@go.minnstate.edu, Employees: StarID@minnstate.edu
  • Once logged in you may need to click on the Additional security verification browser tab.
• 3) On the Additional security verification page on your computer, ensure the following selections are set:
  • a)  Notify me through app is selected from the drop down menu.
  • b)  Authentication phone is check-marked and includes your 10-digit phone number of the primary phone device you will be using for MFA verification.
  • c)  Alternate authentication phone has a 10-digit phone number of a different secondary/back-up phone number you can use to verify authentication to your account should your primary phone not be available, battery is dead, etc.
  • d)  Have your phone ready to scan a QR code displayed in the next step. The QR code is time sensitive.
  • e)  Ensure Authenticator app or Token is check-marked. Then click the button Set up Authenticator app.
  • e)  Scan the QR code with your phone and follow the instruction prompts.

• Note: For the best user experience, Microsoft Outlook mobile application is recommended for accessing your Hennepin Technical College email account: Email Setup: Outlook iPhone / Android Mobile App - Preferred Mobile Email Client.

• If you prefer more detailed instructions, for steps 1-3 above, refer to:
  • MFA Automatic Enrollment: Android - Microsoft Authenticator App
  • MFA Automatic Enrollment: iPhone - Microsoft Authenticator App