MFA: New Phone or Number Change

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I am currently using MFA and...

I will be changing to a new phone number but will be using the same phone - what do I need to do?
I will be changing to a new phone (with or without a change to a new phone number) - what do I need to do?
I am locked out of my account and I did not set up an alternate MFA sign-in option (my phone has been lost, stolen, damaged or I received a new or phone or number and do not have access to my old phone or number).

Make sure to set up an alternate sign-in option before you transition to a new phone or number. Once you set up an alternate sign-in option you will be able to select this alternate sign-in as needed, and help avoid being locked out of your account, while you transition to your new device or a new number.
Review this article to prepare and know what to expect for your change scenario.
If you did not set up an alternate MFA sign-in option and are locked out of your account please contact IT Service Desk for assistance.

Update your phone number and, if you have not already done so, set up an alternate sign-in option. Refer to Set Up Alternate Sign-in, Add or Make Changes.
Once you have set up an alternate authentication sign-in, this is how you view and Select Alternate Sign-In Option(s). You will be able to select this alternate sign-in as needed, and help avoid being locked out of your account, while you transition to your new number.

First, make sure before you transition to a new phone that you have Set Up Alternate Sign-in option; a number you will have access to while you transition to a new phone or new phone and number and will help to avoid being locked out of your account.
- Once you have set up an alternate authentication sign-in, this is how you view and Select Alternate Sign-In Option(s).
If you are changing TO Authentication phone (call-only phones & non-smart cell phones) refer to instructions: MFA Automatic Enrollment: Authentication Phone (call-only phones & non-smart cell phones).
If you are changing TO a smartphone Android or iPhone, follow the instructions in the next section below.

If you are changing ONLY your phone number but will be using the same phone:
- Update your phone number and, if you have not already done so, set up an alternate sign-in option; to do both refer to Set Up Alternate Sign-in, Add or Make Changes.
If you are transitioning to a new phone (with or without a new number change):

PREPARE:

Make sure before you transition to a new phone that you have Set Up Alternate Sign-in option; a number you will have access to while you transition to a different phone or new phone and number and will help to avoid being locked out of your account.
- Once you have set up an alternate authentication sign-in, this is how you view and Select Alternate Sign-In Option(s).

ONCE YOU RECEIVE YOUR NEW PHONE:

The recommended option for smartphones is to use the Microsoft Authenticator app and use approval as your MFA verification method.
1) Install the Microsoft Authenticator app on your new phone.
2) On your computer browse to: https://aka.ms/mfasetup and sign-in:
- Students: StarID@go.minnstate.edu, Employees: StarID@minnstate.edu
- Once logged in you may need to click on the Additional security verification browser tab.
3) On the Additional security verification page on your computer, ensure the following selections are set:
- a) Notify me through app is selected from the drop down menu.
- b) Authentication phone is check-marked and includes your 10-digit phone number of the primary phone device you will be using for MFA verification.
- c) Alternate authentication phone has a 10-digit phone number of a different secondary/back-up phone number you can use to verify authentication to your account should your primary phone not be available, battery is dead, etc.
- d) Have your phone ready to scan a QR code displayed in the next step. The QR code is time sensitive.
- e) Ensure Authenticator app or Token is check-marked. Then click the button Set up Authenticator app.
- e) Scan the QR code with your phone and follow the instruction prompts.

Note: For the best user experience, Microsoft Outlook mobile application is recommended for accessing your Hennepin Technical College email account: Email Setup: Outlook iPhone / Android Mobile App - Preferred Mobile Email Client.