MFA: View and Select Alternate Sign-In Option(s)

Topic

Set up one or more alternate authentication sign-in options for Multi-Factor Authentication. How do I view and select one of them?

Environment (Products involved such as e.g. hardware, software, network)

Multi-Factor Authentication , Set-up

Resolution or Steps

  • Provided you have set up and are enrolled in Multi-Factor Authentication and have set up one or more alternate sign in options, to select one of these options follow the steps provided below. 

Instructions: View and select an alternate Multi-Factor Authentication Sign in Option you have set up

In the event you do not have access to your primary phone, for example if:

  • You do not have immediate access to your primary authentication phone
  • Your phone battery is dead
  • Your primary phone device is lost, stolen or damaged
  • You get a new phone and no longer have your original primary phone number

Provided you have completed set up, enrolled in to Multi-Factor Authentication and have set up one or more alternate authentication sign-in options, to select an alternate phone option(s) follow these steps:

Steps:

  • When you log in to MinnState provided Office 365 service applications from your computer device, you will receive the Multi-Factor Authentication Approve sign in request reflected below.
  • Step 1) Click the Sign in another way link

“Microsoft sign‑in screen with the heading ‘Approve sign in request.’ Text states, ‘We’re calling your phone. Please answer it to continue.’ Below it is the link ‘Having trouble? Sign in another way,’ highlighted with a red box. Additional links read ‘More information’ and a note saying, ‘Trouble logging in? Contact your campus IT help desk.’ An email field at the top shows a StarID address format ending in ‘@minnstate.edu.’”

  • Step 2) You will then be presented with a list of alternate sign-in option(s), you had previously set, to choose from.

“Microsoft verification screen titled ‘Verify your identity.’ Options shown include: ‘Approve a request on my Microsoft Authenticator app,’ ‘Use a verification code from my mobile app,’ ‘Text +X XXXXXXXX21,’ ‘Call +X XXXXXXXX21,’ and ‘Call +X XXXXXXXX58.’ A ‘More information’ link appears below the options, and a ‘Cancel’ button is at the bottom. A note at the bottom reads, ‘Trouble logging in? Contact your campus IT help desk.’ An email field at the top displays a StarID address format ending in ‘@minnstate.edu.’”

  • Step 3) Select the sign-in option you would like to use for Multi-Factor Authentication approval verification.
  • After you have set up and enrolled in to Multi-Factor Authentication, you can change settings and alternate options at any time. This includes changing your Multi-Factor Authentication verification method, adding or removing verification methods, configuring new devices to use Microsoft Authenticator application, and editing phone numbers.
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