Popular Services
Includes ability to report a Non-Emergency Repair Request because something is broken that does not require immediate attention. NOTE: Do not use this site to submit emergency requests, please dial (612) 219-6559 (primary) (651) 325-5268 (backup)
Submit a ticket to get something technology related fixed that is not working right.
Request installation of software to be used on state-owned computers. This information will be reviewed by the HTC IT Team.
Please Note Annual academic software request submission deadlines: Summer, Fall, and Spring terms - Due at the end of April.
Request IT approval and/or contract review for new or renewal software purchases. This information will be reviewed by the HTC Software & Deployment Team. If approved by the HTC Software & Deployment team and contract review is needed, the information will be sent by the Purchasing Department to facilitate System Office Security Team (risk assessment) review and if approved there, the Legal Counsel (contract review). Please allow at least 6-12 weeks for processing for software purchases that require contract review.
Use this form to request onboarding for new employees, contractors, internal position changes, volunteers, and student workers, once you have their star id, and at least five business days prior to the requested start date. This includes hardware, software and access needs.
Use this request form to notify technology services when employees, contractors, volunteers and student workers need offboarding.
Includes ability to request and describe specifically your needs for the event. Do not use this site to submit emergency requests, please dial (612) 219-6559 (primary) (651) 325-5268 (backup)
Departments that would like to purchase technology equipment are responsible for contacting Technology Services for assistance.
Ask a general question related to technology services provided at Hennepin Technical College.
Hennepin Technical College employees with supervisor approval can request remote access to a virtual private network (VPN).
Equipment is available for pick up at the Service Desk in Room H150 Brooklyn Park Campus or G115 Eden Prairie Campus.
Includes the ability to report both non-emergency cleaning requests and emergency cleaning requests, such as a beverage or food spill in a space.
Request IT Services to move and setup computers, printers, peripherals, phone, and other technology equipment to another location.
Be directed to the StarID Self Service portal to activate or reset your unique username.
Request new desk phone, reassign an existing desk phone or request configuration changes to your desk phone.
Hennepin Tech's Center for Teaching and Learning (CTL) offers support to faculty in the design of courses for all delivery methods.
Request a jack be activated in order to connect your computer to the internet via Ethernet cable.
Submit completed forms, request forms, ask for training options, and questions regarding ELM Training
Technology Services will retrieve asset and College owned equipment upon request.