Cisco Webex - Voicemail setup

Topic

How do I set up my Voice mail settings?

Environment (Products involved such as e.g. hardware, software, network)

Webex, voicemail 

Resolution or Steps

1.  Open a web browser and go to https://settings.webex.com

2.  Log in with your StarID@minnstate.edu

  • If this is your first time logging into https://settings.webex.com, you will need to enter your StarID Password and multifactor authenticator.

3.  Click on Settings on the left menu, click Calling, then click Voicemail and then click Reset voicemail pin.

 

Settings page of a communication application. Left sidebar shows options: Profile, Settings (highlighted), Meetings, and Recordings. Top navigation bar includes Meetings, Calling (highlighted), and Devices. Sub-navigation tabs include Call settings, Schedules, Voicemail (highlighted), and Contacts. Main content displays Voicemail inbox with a button labeled 'Manage voicemails' and text 'You have 0 unheard messages.' Below is Voicemail PIN with a button labeled 'Reset voicemail PIN.' Highlight boxes around Settings, Calling, Voicemail, and Reset voicemail PIN

  • You can also set when you would like to send callers to your voicemail.
    • For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls.

Want to see how it's done? Watch this video demonstration on how to set when you would like to send callers to your voicemail.

Below are options you can choose for your Voicemail settings.

Not all of these items need to be filled in.

  • To change how you receive your Voicemail messages and Notifications when you get messages are shown below.

"Voicemail settings page showing options for sending calls to voicemail and additional settings. First section titled 'Voicemail' with description: Choose individual user voicemail and fax message settings, such as phone rings to voicemail and receiving fax messages. Next section titled 'Send calls to voicemail' with options: Send all incoming calls to voicemail; Send calls to voicemail when line is busy with warning 'Call forwarding settings will override some voicemail settings,' and radio buttons for Default message when busy or Custom message; Send calls to voicemail when no one answers with same warning, a dropdown for number of rings before playing the 'no answer' message set to 4, and radio buttons for Default message when no one answers or Custom message. Final section titled 'Additional settings' with options: Transfer on '0' to another phone number; Email a copy of the voicemail message with text box containing 'First.Last@hennepintech.edu

 

Turn on Notifications

Check Receive voicemail notifications

  • To receive email notifications > select the radial button and enter the email address to send notifications to
  • To receive text message notifications > select the radial button Text message when new voicemail messages are received.
    • enter the phone number and service provider.
  • Click Save

Want to see how it's done? Watch this video demonstration on how to enable your voicemail notifications.

Voicemail settings page showing Additional settings, Notifications, and Message storage sections. Under Additional settings: Transfer on '0' to another phone number is toggled off; Email a copy of the voicemail message is toggled on with text box containing 'First.Last@hennepintech.edu.' Under Notifications: Receive voicemail notifications is toggled on with options Email (selected) showing same email address, and Text message (unselected). Under Message storage: Internal mailbox is selected with checkbox for 'Use the Cisco IP Phone's new message indicator' unselected; External mailbox option is unselected.

Press '0' to Transfer to:

  • You can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting.
    • If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.”

Want to see how it's done? Watch this video demonstration on how to allow callers to transfer from your voicemail greeting.

Greetings

  • Set the number of rings you'd like callers to hear before they hear your voicemail greeting.
  • Choose your busy greeting from the drop-down menu next to If busy use greeting from:
    • Default- This plays the system default greeting.
    • Custom- If this option is selected, choose the .wav file to upload.
  • Greetings can be recorded by dialing the Voice Portal (pressing the message button on your IP phone) and entering the Voice Portal password.
  • Choose your no-answer greeting from the drop-down menu next to If unanswered use greeting from:
    • Default- This plays the system default greeting.
    • Custom- If this option is selected, choose the .wav file to upload.
  • Greetings can be recorded by dialing the Voice Portal (pressing the message button on your IP phone) and entering the Voice Portal password.
  • Click Save.

Want to see how it's done? Watch this video demonstration on how to set up your voicemail greetings.

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