Topic
What is FollowMe Printing and who do we contact for supplies and/or support for our printers?
Environment (Products involved such as e.g. hardware, software, network)
Employees, FollowMe Printers
Resolution or Steps
FollowMe Printing is a more secure and convenient print solution that users can use to print to any of the FollowMePrinters (Large Multi-Function Canon or Toshiba Printers) on campus. Send your print job to the FollowMePrinters queue for the campus you are on (FollowMePrinter on bpapercut, FollowMePrinter on epapercut), go to any of the FollowMePrinters and enter your starid and password or swipe your badge to print.
Supplies for the printers can be ordered by any HTC staff member by contacting the appropriate vendor. Tickets for technology support should be submitted to the appropriate vendor by Technology Services staff member. For assistance with technology support for the printers, please submit a ticket here.
- HP Printers – Supplies & Support from Toshiba
- Toshiba Phone Number 1-888-855-1924
- HP Supplies https:tbs.toshiba.com/tbs/supplies/
- HP Support https:tbs.toshiba.com/tbs/service/
- Will need to provide Serial Number or Model & Asset ID
- (Model & Serial Number tagged on the printer)
- Toner is automatically ordered and delivered based on usage through Toshiba.
- Canon Multi-Function Printers – Supplies & Support from Canon
- Canon Phone Number 1-800-355-1385
- Canon Supplies and Support – Call and will need to provide Serial Number when submitting support requests.
- Toner is automatically ordered and delivered based on usage through Canon.
- Toshiba Printers - Supplies & Support from Toshiba
- Toshiba Phone Number 1-888-855-1924
- Toshiba Supplies https://tbs.toshiba.com/tbs/supplies/
- Toshiba Support https://tbs.toshiba.com/tbs/service
- Will need to provide Serial number or tag number
Resources