Printers - Supplies & Support General Information

Summary: Supplies for the printers can be ordered by any HTC staff member by contacting the appropriate vendor. Tickets for technology support should be submitted to the appropriate vendor by Technology Services staff member.

What is FollowMe Printing and who do we contact for supplies and support for campus printers?

Environment (Products involved such as e.g. hardware, software, network)

Employees, FollowMe Printers

Resolution or Steps

FollowMe Printing is a secure and convenient printing solution that allows users to print to any FollowMe printer (large multi-function Toshiba printers) on campus.

Send your print job to the printer queue::

• FollowMe_Printer on bpapercut

After submitting your print job, go to any FollowMe printer and release the job by entering your StarID and password or swiping your employee badge.

Printer supplies and support are provided by Toshiba. Toner is automatically ordered and delivered based on printer usage.

1. Campus Multi-Function Printers – Supplies & Support from Toshiba
   • Phone: 1-888-855-1924
   • Supplies: https://tbs.toshiba.com/tbs/supplies/
   • Service / Support: https://tbs.toshiba.com/tbs/service
   • When requesting service, provide the printer Serial Number, Model Number, or Asset Tag.

Technology Services staff should submit internal support requests through the Technology Services ticket system if assistance is needed coordinating printer support.

Resources

• Submit a ticket
• Print Chargebacks
• Brooklyn Park Printer Locations
• Eden Prairie Printer Locations