Network Connection: iPhone Troubleshooting

Topic

Issues logging into Eduroam wifi at Hennepin Technical College can be caused by a number of different reasons, such as incorrect credentials or poor signal strength.

Environment (Products involved such as e.g. hardware, software, network)   

Iphone, Eduroam

Resolution or Steps 

  1. Open your Wi-Fi menu in Settings
  2. Tap the remembered network (Eduroam)
  3. Tap Forget this Network
    Screenshot of iPhone Wi-Fi settings details screen. The header shows 'Wi-Fi' with a back arrow. Below is a blue link labeled 'Forget this Network', highlighted with a red box. Under 'IP Address', there are three tabs: DHCP (selected in blue), BootP, and Static. Listed fields include: IP Address with value '99.99.99.99', Subnet Mask '999.999.999.0', Router '99.99.99.999', DNS '999.99.999.999, 999.99.99…', Search Domains, and Client ID. At the bottom is a blue link labeled 'Renew Lease'. The status bar shows T-Mobile, time 1:38 PM, and battery at 81%
  4. Return to your Wi-Fi menu and tap the network again (Eduroam)
  5. Use your log in credentials:
  6. Employees: StarID@hennepintech.edu or StarID@minnstate.edu and enter your Star ID password.
  7. Students: StarID@my.hennepintech.edu or StarID@go.minnstate.edu and enter your Star ID password.

 

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