Network Connection: iPhone Troubleshooting

Topic

Issues logging into Eduroam wifi at Hennepin Technical College can be caused by a number of different reasons, such as incorrect credentials or poor signal strength.

Environment (Products involved such as e.g. hardware, software, network)   

Iphone, Eduroam

Resolution or Steps 

1. Open your Wi-Fi menu in Settings
2. Tap the remembered network (Eduroam)
3. Tap Forget this Network
   
4. Return to your Wi-Fi menu and tap the network again (Eduroam)
5. Use your login credentials:
6. Employees: StarID@hennepintech.edu or StarID@minnstate.edu and enter your Star ID password.
7. Students: StarID@my.hennepintech.edu or StarID@go.minnstate.edu and enter your StarID password.