Cisco WebEx - Phone Quick User's Guide - Basic phone

Body

Topic

How do I use the Cisco WebEx Phones to make a phone call?

Environment (Products involved such as e.g. hardware, software, network)

Webex , Calls 

Resolution or Steps

Let's get started with Your Phone & Feature Buttons

Note: With our new phone system, you will not need to dial a 9 to reach an outside line.

Diagram of a desk phone with numbered callouts. The phone has a handset on the left labeled ‘1’. A display screen at the top center is labeled ‘2’. Below the screen is a circular navigation button labeled ‘3’. To the right of the navigation button is a cluster of four small buttons labeled ‘4’. The keypad area includes numbers and function keys labeled ‘5’. A vertical volume bar on the left side of the keypad is labeled ‘6’. Additional buttons on the lower right side of the keypad are labeled ‘7’.

Phone Model : Cisco 6841
Number 1 inside a circle.”

Incoming Call or Voicemail indicator
Number 2 inside a circle Line and feature buttons
“Number 3 inside a circle.” Soft keys
“Number 4 inside a circle.” Navigation (navigation ring and Select button)
“Number 5 inside a circle.” Hold, Transfer, and Conference
“Number 6 inside a circle.” Speakerphone, Headset, and Mute
“Number 7 inside a circle.” Voice mail, Applications, and Directory
“Number 8 inside a circle.” Volume

Line and Feature Buttons

Use line and feature buttons to view calls on a line, or access features such as Speed Dial.

Buttons illuminate to indicate status:
“Small rounded rectangle with a gray interior and a short horizontal green bar extending from the left side.” Green, steady Active call
“Small rounded rectangle with a gray center and a short horizontal green bar entering from the left.” Green, flashing Held call
 “Small rounded rectangle with a gray center and a short horizontal yellow bar entering from the left. Amber,steady Private line in use
 Small rounded rectangle with a gray center and a short horizontal yellow bar entering from the left.” Amber, flashing Incoming call
“Small rounded rectangle with a gray center and a short horizontal red bar entering from the left.” Red, Steady Remote line in use
“Small rounded rectangle with a gray center and a short horizontal red bar entering from the left.” Red, flashing Remote line on hold

Quick Start Guide: Phone Calls 

“Image of three side‑by‑side text panels containing step‑by‑step instructions for phone features. Each panel includes section headers in blue text and numbered or bulleted steps underneath. Several small icons appear next to certain steps.”

Quick Guide: Common Phone Tasks and Descriptions

“Two-page reference sheet titled ‘Common Phone Tasks.’ The left page lists common actions for using a desk phone—such as placing and answering calls, transferring calls, putting a call on hold, muting, redialing, and checking or managing voicemail—each shown in a two‑column layout with the task on the left and the required button or key sequence on the right. Small phone‑interface icons appear next to several instructions. The right page is a glossary-style list of phone screen icons and softkeys, each with a brief description of its meaning or function. Examples include icons for missed calls, placed calls, received calls, voicemail, directories, settings, and navigation. Softkey labels are also shown with short explanations of their actions

Soft keys, Phone Screen Icons and Buttons Descriptions

“Three reference panels titled ‘Softkeys,’ ‘Phone Screen Icons,’ and ‘Buttons.’ The Softkeys panel on the left lists many phone softkey labels in a two‑column format, with each softkey name on the left and a short description of its function on the right. The list includes actions such as answering calls, ending calls, transferring, conferencing, redialing, and accessing directories, voicemail, or settings. The middle panel, Phone Screen Icons, displays a vertical list of small icons commonly shown on a phone’s display, such as handset symbols, directional arrows, call status symbols, and feature indicators. Each icon appears on the left with a brief meaning or use case on the right, such as missed calls, placed calls, incoming calls, voicemail, call forwarding, and line states. The right panel, titled Buttons, shows a column of physical phone buttons with corresponding labels. Each button icon appears on the left—such as the applications button, messages, directories, headset, speakerphone, mute, a vertical volume bar, and navigation circle—followed by a textual name or brief explanation on the right.”

Resources

 More details and Sources Cisco End User Guide

 

Details

Details

Article ID: 140214
Created
Wed 12/15/21 12:06 PM
Modified
Wed 1/21/26 12:23 PM