Student Technology Quick Guide
Resources for new and current students.
Quick Links:
Know Your StarID and Password
- Know your StarID and password. If you don't, look up StarID and/or reset password at StarID Self Service - Minnesota State. StarID's are formatted ab1234cd.
- You have just one same password for all student logins!
StarID Help
Log Into a Campus Computer
Find Your Student Logins
Log Into eServices
- Log into eServices with username: StarID and password.
- eServices is where you will find your classes/schedules/instructors, bills, financial aid status, etc.
- Can't log in? Click "Need Login Help, then follow the starid.minnstate.edu link to reset your password.
- Error message “Your account has been disabled”? Wait 30 minutes, try password reset again.
- Still not working? See HTC Technology Services contact info on back of page.
Log Into Hennepin Tech Email
- Log into Hennepin Tech email (Outlook)/Office 365 with username: starid@go.minnstate.edu and password, and multi-factor authentication (MFA) steps.
- Important: starid@go.minnstate.edu is your login, but is NOT your email address.
- Look up your email address and click View Account to find your name-based email address. You have a second interchangeable Star ID-based email address in this format: starid@my.hennepintech.edu.
- Check often for updates and notifications. Contact instructors through your college email only.
- Optional: download the Outlook app for college email access on your phone.
- Need help? Contact HTC Technology Services Help Desk
Log Into D2L Brightspace
Log into D2L Brightspace with username: starid@go.minnstate.edu and password, and MFA steps.
- D2L is your course management platform to access class assignments, grades, and more.
- Optional: download the Pulse app for D2L notifications on your phone.
- Optional: Before the semester begins, you can take the optional, free “Digital Literacy Workshop” module in D2L. You can also take the “Orientation to Academic Technology” course in D2L any time. Brush up on basic computer skills while practicing in D2L!
- Need help logging in? See HTC Technology Services contact info on back of page.
- Need help using D2L? See Tutoring contact info on back of page.
Where do I go for LOGIN help?
First try to reset your password at www.StarID.MinnState.edu
- Still need help? Contact the Hennepin Tech Technology Services Help Desk:
- Eden Prairie campus: Room G115 (between the Event Center and the auditorium)
- Brooklyn Park campus: Room H150 (by the Campus Store)
- I’m not on campus: 952-995 1411 or Service.Desk@HennepinTech.edu
I Can Log Into D2L and Microsoft Office 365, But Then I’m Lost. Who Can Help Me Learn How to Use It?
- The Tutoring department can help! Find them outside the Campus Store at the start of each semester (email them for the schedule), in E150 year-round, at Tutoring@HennepinTech.edu, or via Zoom (find the link and hours at hennepintech.edu/student-services/tutoring-centers).
How Do I Access My Digital Textbooks?
- If you got it from the Campus Store, they provide instructions. The access code is on the receipt.
- If it’s a free book through your class, the link is likely in D2L. Ask your instructor for assistance.
- Tutoring can also help with any digital textbooks (see above bullet for contact info).
What's the Difference Between a StarID, Tech ID, and Student ID?
- Your Star ID is valid at all Minnesota State colleges and universities. It’s formatted ab1234cd.
- Tech ID and Student ID are the same and can be used interchangeably. They’re 8 numbers long. You can find this in eServices, on the top left part of the screen.
I Have the Microsoft Authenticator App, but I'm Not Receiving a Code After I Submit My Password
You’ll likely need to log in to your Microsoft account and update your settings for sign-in verification via Text instead of the App. If you’ve successful logged in before, try on that device.
o Go to mysignins.microsoft.com/security-info and sign in.
o Select “Add sign-in method.” Select from the list of sign-in methods available to you.
o You may also want to change your Default sign-in method to Phone-Text for future use.
• For today, if you have the option “I can’t use my Microsoft Authenticator app right now”, choose that, then “Use another method” and choose “Phone” to have the code texted to you.
• If you don’t have that option, click on “More Information”, which brings you to a Microsoft support page. Try different options they give to see if one will fix your particular issue.
• You can also find more help at hennepintech.edu/technology-services/mfa-setup and/or reach out to HTC Technology Services (see contact info above).
Wifi Connection Instructions
For Apple products, see Technology Services for assistance.
• Network name/SSID = EDUROAM (SSID is the name of the (WIFI)
• Identity = starid@my.hennepintech.edu or starid@go.minnstate.edu
• Password = Star ID Password
o Not working? To troubleshoot, check your password by logging into eServices or onto a campus computer. If your password didn’t work: reset your password then try again.
o Still having trouble connecting? Reach out to HTC Technology Services
Resources
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