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Quick links
Log In & Release a Print Job
Goal: Print something you already sent to the Follow-Me queue.
- Tap your ID badge on the card reader
OR tap Log In and enter your StarID and password.
- Tap Print Release.
- Select your document(s).
- Tap Print.
- Tap Log Out when finished.
- Good to know: You can release your job at any Toshiba printer on campus.
- Good to know: If your job doesn’t show up immediately, wait 10–20 seconds.
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Print from a Campus Computer
Goal: Send a document to the secure print queue, then release it at any printer.
- Open your document.
- Click File → Print.
- Select the printer: FollowMe_Printer.
- Click Print.
- Go to any Toshiba printer and follow Log In & Release a Print Job.
- Important: This printer only appears on Hennepin Tech-owned computers.
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Scan to Email
Goal: Scan paper and send it to your email.
- Log in (badge or StarID/password).
- Tap Scan.
- Select Scan to Email.
- Place pages in the document feeder (top) or on the glass.
- Tap Start.
- If you don’t see it, check your junk folder and wait a minute for delivery.
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Scan to OneDrive
Goal: Scan paper and save it to your OneDrive.
- Log in (badge or StarID/password).
- Tap Scan.
- Select Scan to OneDrive.
- Place pages in the document feeder (top) or on the glass.
- Tap Start.
- Large scans may take a few minutes to appear in OneDrive.
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Copy a Document
Goal: Make paper copies.
- Log in (badge or StarID/password).
- Place pages in the document feeder (top) or on the glass.
- Tap Copy.
- Choose the number of copies.
- Tap Start.
- Change settings (color, single/duplex) before pressing Start.
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Use Labels or Cardstock (Bypass Tray)
Goal: Print on labels, cardstock, or other special paper.
- Open the bypass tray (side tray).
- Load the special paper.
- On the printer screen, select the correct paper size and paper type (for example: Labels or Cardstock).
- Print your document and release it at the printer.
- Important: Do not load labels in the regular paper trays.
- Important: Use laser-compatible labels only.
- If the paper type isn’t selected correctly, you’re more likely to get jams or poor print quality.
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Print in Color or Single-Sided
Goal: Change print settings before you click Print.
- In your document, click File → Print.
- Select FollowMe_Printer.
- Click Printer Properties (or Preferences).
- Choose the settings you want (for example: Color, Single-sided).
- Click OK, then click Print.
- If you don’t see the option you need, try opening Printer Properties again — Windows sometimes hides settings behind a second menu.
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Common Problems
My print job doesn’t show up
- Make sure you printed to FollowMe_Printer.
- Wait 10–20 seconds, then refresh the print list (or log out and back in).
- If it still doesn’t show, try printing again.
Login failed
- Try typing your StarID/password instead of using your badge.
- Check Caps Lock.
- If your badge won’t work at multiple printers, contact IT.
Scan didn’t arrive
- Check your junk folder (email).
- Wait 2–3 minutes for delivery/sync.
- Try the scan again.
FollowMe_Printer is missing from my computer
- Press Windows key + R on your keyboard.
- Type: \\bpapercut\followme_printer
- Click OK.
- Wait a few seconds while Windows connects and installs the printer.
- If prompted, click Install.
- If you receive an error, restart your computer and try again.
- This only works on Hennepin Tech-owned computers while on campus or connected to VPN.
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Resources (IT Help / Supplies)
- Login, printing, or scanning issues?
- Printer hardware, toner, or jam that won’t clear?
- Toshiba Print Support
- Phone: 1-800-468-6744
- Website: tbs.toshiba.com/tbs
- When contacting Toshiba, provide the printer asset tag and room location.
- Toner & Staples Information
- Toner is automatically ordered when it reaches low levels (around 20%).
- Replacement toner typically arrives about two weeks before the current cartridge runs out.
- Staples are not on automatic order. If staples are empty, contact Toshiba or IT.
- Quick tip: If something isn’t working, try logging out and logging back in first.